Cookie Policy

1. What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help the website function properly, improve your experience, and provide information to site operators. This policy also covers similar technologies such as local storage and session storage.

2. Cookie Consent

Before using any non-essential cookies, we obtain your explicit consent via a cookie banner displayed on your first visit. You can manage your cookie preferences at any time through the Cookie Settings link in our footer. Essential cookies that are strictly necessary for the service to function do not require consent and cannot be disabled.

3. Essential Cookies

These cookies are required for the platform to function. Without them, you cannot use authenticated features of Contentpole.

4. Functional Cookies

These cookies remember your preferences to enhance your experience. They require your consent and can be disabled.

5. Analytics Cookies

Contentpole does not currently use analytics cookies or third-party tracking tools. If we introduce analytics in the future, this policy will be updated and your explicit consent will be required before any analytics cookies are set. Analytics cookies will always be opt-in with a legal basis of Consent (Art. 6(1)(a) GDPR).

6. Third-Party Cookies

Our service providers set the following cookies as part of their services:

7. Local Storage & Similar Technologies

In addition to cookies, we use the following browser technologies:

• Local Storage: To cache your preferences and improve performance (e.g., selected character, interface settings)
• Session Storage: For temporary data during your browsing session that is cleared when you close the tab

These technologies do not transmit data to external servers and are managed locally in your browser. Clearing your browser data will remove these items.

8. Cookie Retention Periods

• Session cookies: Deleted when you close your browser
• Essential authentication (sb-access-token): 1 hour (auto-refreshed)
• Authentication refresh (sb-refresh-token): 7 days
• Functional preferences: 1 year
• Payment cookies (Stripe): Session to 1 year
• Consent records: 3 years (proof of compliance)

9. Withdrawing Consent

You can withdraw your cookie consent at any time by:

• Clicking Cookie Settings in the footer of our website
• Adjusting your browser settings (see Section 10)
• Contacting us at privacy@contentpole.com

Withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal. Disabling essential cookies will prevent you from using authenticated features.

10. Managing Cookies

You can manage cookies through your browser settings:

Note that disabling essential cookies will prevent you from logging in and using authenticated features of Contentpole.

11. Do Not Track

Some browsers support "Do Not Track" (DNT) signals. As Contentpole does not currently use analytics or marketing cookies, there is no tracking to disable. If we introduce analytics in the future, we will update this section and our Cookie Settings will allow you to manage tracking preferences regardless of your DNT setting.

12. International Data Transfers

Third-party cookies from Stripe and Google may transfer data to servers outside the EEA/UK. These transfers are protected by Standard Contractual Clauses (SCCs) and adequacy decisions where applicable. For full details on data transfers, see our Privacy Policy.

13. ePrivacy Directive Compliance

For users in the EU/EEA, we comply with the ePrivacy Directive (2002/58/EC as amended), which requires:

• Prior informed consent before setting non-essential cookies
• Clear and comprehensive information about cookie purposes
• Easy-to-use opt-out mechanisms

Our cookie consent banner is configured to meet these requirements.

14. Changes to This Policy

We may update this Cookie Policy to reflect changes in our practices or legal requirements. Material changes will be communicated via:

• Email notification to registered users
• Banner notification on the platform
• Updated "Last updated" date at the top of this page

Continued use of the service after changes constitutes acceptance.

15. Contact

For cookie-related inquiries:

• Privacy Email: privacy@contentpole.com
• General Support: support@contentpole.com
• Response Time: Within 30 days

You also have the right to lodge a complaint with your local data protection authority regarding our cookie practices. For more information about how we handle your data, see our Privacy Policy.